FOR PEOPLE WHO GET IT.
Little questions.
Big welcome.
Choosing something for their world?
Wondering about your order?
Let’s talk about the little details.
A little help
choosing.
Products, sizes and the right details for your setup.
02 / ON ITS WAYDelivery &
your order.
Have an order question? Tell us what you need to check.
03 / LET’S TALKSomething
not quite right?
Returns questions or an issue with an item.
BEFORE YOU PRESS SEND.
Good questions.
Useful answers.
A few things that might help.
How do I choose the right product?
Start with the product’s description, dimensions and specifications. If you’re unsure, tell us the product name or code, your animal and your enclosure setup using the form above. Don’t assume an item is suitable just because it appears in a collection.
Ask a product question ↗Where can I check delivery information?
Same-day dispatch order cut-off: 12 noon (UK time). Dispatch is when your order leaves us, not when it arrives.
Read our delivery policy for the published delivery terms. For a question about your location or a particular item, get in touch.
Ask about delivery ↗What should I include about an order?
Include your order number, the email address used for the order and a short description of what you need help with. Please don’t share card numbers, passwords or other payment details.
Can you help with a return or an item issue?
Tell us the item name, your order number if available and what’s happened. You can also read our returns policy for the published terms.
Tell us about the item ↗How can I contact the team?
Use our contact form with your question and any useful product or order details.
